ReconLens
Refund Policy
We'd rather you try ReconLens on the Free plan first — 50 pages a month, no card — so you never have to pay for something you're unsure about. If you do pay and it's not right for you, here's how refunds work. Last updated: July 9, 2026.
1. 14-day money-back guarantee on your first purchase
If you subscribe to a paid plan for the first time — monthly or annual — and decide within 14 days of that first purchase that ReconLens isn't for you, we'll refund it in full. Just email 909422284osd@gmail.com from your account address within the 14 days; no justification required, though we'll gladly hear what didn't work.
The guarantee applies once, to your first subscription purchase. It doesn't apply to renewals or to later re-subscriptions, so a subscription can't be repeatedly purchased and refunded.
2. Cancelling later: no pro-rated refunds, no lost time
Outside the 14-day window, we don't offer pro-rated refunds for unused time when you cancel. Instead, cancellation takes effect at the end of the period you've paid for: your plan — and your full page quota — remains active until then, after which your account moves to the Free plan. You keep your clients, charts of accounts, and extracted data.
If you believe a renewal was charged in error (for example, you cancelled before the renewal date but were still billed), contact us and we'll put it right.
3. Page top-ups
A page top-up (100 pages for $5) is refundable within 14 days of purchase, provided none of its pages have been used. Once you've processed pages from a top-up, it's no longer refundable.
4. How refunds are processed
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Approved refunds are processed by Paddle back to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Any taxes (VAT, sales tax) collected on the original purchase are refunded along with it.
5. Your statutory rights
Nothing in this policy limits or replaces the consumer rights you may have under applicable law — including, for consumers in the EU and UK, statutory withdrawal and refund rights. Where the law gives you more than this policy does, the law wins.
6. Contact
All refund requests and billing questions: 909422284osd@gmail.com. Include the email address on your account; we usually reply within one business day.