Terms of Service

1. What ReconLens is

ReconLens ("the Service", "we", "us") is a software-as-a-service tool that uses AI to extract transaction data from documents you upload — bank statement PDFs, credit card statements, and receipt images — then verifies, categorizes, and exports that data as CSV files suitable for import into accounting software such as QuickBooks Online and Xero. The Service is operated via this website (osdong.com) and the application at app.osdong.com.

By creating an account or using the Service, you agree to these terms. If you use the Service on behalf of a firm or company, you confirm you have authority to bind that organization, and "you" means the organization.

2. Your account

• You must provide a valid email address and keep your login credentials confidential. You are responsible for activity that happens under your account.
• You must be at least 18 years old and using the Service for business purposes.
• Firm plans include multiple seats; you are responsible for the people you invite to your workspace.
• Tell us promptly at 909422284osd@gmail.com if you suspect unauthorized access to your account.

3. Acceptable use

You agree to use the Service only for lawful purposes and only with documents you are authorized to process — your own, or your clients' where you have their permission (a normal bookkeeping engagement covers this). You must not:

• upload content that is illegal, that you have no right to process, or that contains malware;
• attempt to probe, overload, or disrupt the Service, or access data belonging to another account;
• resell or white-label the Service without our written agreement;
• abuse quota mechanics (for example, deliberately crafted files designed to inflate processing costs).

We may suspend or terminate accounts that violate these terms. Where practical, we'll warn you first.

4. Plans, billing, and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries relating to payments and handles returns, and applicable taxes (such as VAT or sales tax) are calculated and collected by Paddle at checkout.

• Plans and quotas. The Service is offered on the plans described on our pricing page: Free (50 pages/month), Starter ($29/month, 500 pages), Pro ($49/month, 1,500 pages), and Firm ($99/month, 4,000 pages and 5 seats). A "page" is one page of a PDF or one uploaded image. All plans allow unlimited clients.
• Billing cycles. Paid plans are billed monthly or annually in advance. Annual billing is priced at ten months for twelve months of service. Subscriptions renew automatically until cancelled.
• Quotas and top-ups. Page quotas reset at the start of each billing cycle and do not roll over. If you exceed your quota on a paid plan, new documents queue until the next cycle, or you may purchase a top-up of 100 pages for $5, applied to the current cycle. The Free plan has a hard monthly limit.
• Price changes. If we change plan prices, existing subscribers get at least 30 days' notice, and changes take effect at your next renewal.

Refunds are covered by our Refund Policy.

5. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the billing period you've already paid for: the Service remains fully available until then, and your account then moves to the Free plan. Your clients, charts of accounts, category memory, and extracted data remain in your account, subject to the retention settings described in our privacy promise. You may delete your account entirely at any time, which permanently deletes your data.

6. Your data

You retain all rights to the documents you upload and the data extracted from them. We process them solely to provide the Service. How we store, protect, and delete your data — including the default 90-day deletion of original files and our commitment that your documents are never used to train AI models — is described in our privacy promise, which forms part of these terms.

7. You must review the output — we are not your accountant

ReconLens is a data-processing tool, not an accounting, bookkeeping, tax, or financial advisory service. AI extraction and categorization can make mistakes, and our balance verification is designed to surface them — but it is your responsibility to review extracted data (in particular, rows the Service flags) before relying on it, importing it into accounting software, or filing anything based on it. Nothing produced by the Service constitutes professional advice, and you remain responsible for your own and your clients' books.

8. Availability and changes to the Service

We aim to keep the Service available and reliable, but we don't guarantee uninterrupted operation — maintenance, outages at our infrastructure or AI providers, and other events can cause downtime. We may improve or modify features over time; if we discontinue a material feature, we'll give reasonable notice.

9. Limitation of liability

To the maximum extent permitted by law: the Service is provided "as is" and "as available", without warranties of any kind, express or implied; we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost data, or business interruption; and our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim (or $50 if you paid nothing).

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including — where applicable — statutory consumer rights and liability for gross negligence or willful misconduct.

10. Governing law

These terms are governed by the laws of the jurisdiction in which the ReconLens operating entity is established, without regard to conflict-of-law rules, and disputes will be resolved in the courts of that jurisdiction — except where the consumer-protection laws of your country of residence give you mandatory rights and venue, which these terms do not affect.

11. Changes to these terms

We may update these terms from time to time. For material changes we'll notify you by email or in-app notice at least 14 days before they take effect. Continuing to use the Service after a change takes effect means you accept the updated terms; if you don't, cancel before the effective date.

12. Contact

Questions about these terms: 909422284osd@gmail.com. A human reads every message.